Wednesday, July 07, 2004

Offshoring Puts Consumers First

According to MIT Sloan Professor Michael Treacy in an eWeek article, offshore outsourcing is a business model that favors the consumer. Lower costs equal lower prices for consumers.

"Do consumers care? Online lender E-Loan has been giving home equity consumers a choice as to where their loans will be processed. If handled in India, the loan would be processed two days faster than if handled in the United States. Faced with this trade-off, 86 percent of customers choose to have their loan turned around two days faster via India."

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