Thursday, July 01, 2004

Hidden Costs of Offshoring

IT Manager's Journal talks about some of the problems companies have experienced with offshoring.

"Evan Burks, senior vice president at IT outsourcer Comforce Corp. of Woodbury, New Jersey, hears a lot from the CIOs, project managers, and IT professionals who work for customers such as Microsoft, Boeing, and Amazon.com. Many find themselves far less sanguine about offshore outsourcing than they once were."

"Cultural differences can be significant, and even with intensive training in American-accented English, it's not enough: colloquialisms, by their very nature, elude all but native speakers."

"It's not likely that offshore outsourcing will slow significantly anytime soon. But now that offshore outsourcing -- like the Internet before it -- has matured, smart IT executives and managers will ensure that any offshore initiative supports their company's overall business strategy before making the jump."

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