Have an Outsourcing Battleplan

ComputerWeekly.com reports:

The head of outsourcing at Lloyds TSB has suggested companies devise a battleplan to minimise the risk associated with offshore outsourcing. This was presented at the Outsource World conference in London a few weeks ago.

"Risks include the financial instability of suppliers, contractual disputes and how you would deal with the failure of a critical customer service, said Sharon Harmer, head of smartsourcing and group outsourcing at Lloyds TSB."

"I would suggest that you automatically review the [financial health of the supplier] and you need to think about how you will get out of an outsourcing arrangement before you enter it."