Friday, December 17, 2004

US Regulators Eye Indian BPO Firms

CRM News reports auditors from the U.S. could come down to India to check the BPO companies or even conduct them remotely. Expecting audits from the U.S. comptroller of currency early next year, Indian BPO companies and captive units of multinationals are working overtime, holding discussions with consultants and their US counterparts to understand the nuances of these audits.

"These audits are expected early next year. Not only are they likely to check for regulatory compliance, but also for systems and procedures and risk management and confidentiality clauses being followed. We are following up with our U.S. office to get off the ground," said Ram Aggarwal, partner, Ernst & Young. E&Y already conducts quality control reviews for several BPO units in India.

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