Monday, October 25, 2004

Skills Shortage Threaten Indian Outsourcing

Gulf Daily News reports India's outsourcing industry faces a major 'talent challenge' as a lack of skilled employees threatens it's global success according to company officials and analysts.

While call centres are flourishing in India, they represent only a small portion of the global outsourcing market and nearly 97 per cent of future work will involve high-end analytical processes such as banking and marketing applications.

Avinash Vashistha, managing director of NeoIT, an outsourcing advisory and consulting firm, said India is not ready to meet new demands and the industry could be badly hurt if supply shortages are not overcome soon.

Gartner, a top global IT consultancy, last month said emerging nations in southeast Asia and central Europe could eat up nearly half India's 80pc share of the booming outsourcing market if the nation fails to draft a longterm strategy to stay ahead.

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