Outsourcing to India Helps Prudential

The Times of India reports Prudential saved 60 million pounds by outsourcing call centers and back office operations to India 18 months ago.

"Because of the processing centre we have much higher quality of products and we have effected a cost saving of 60 million pounds, though it resulted in a loss of job of 900 in the UK," said Hugh Davies, Director, Prudential Corporation Asia. "Without moving, my company would have been in dire straits," Davies said, participating in a debate on 'India: Global Trade and Investment: Changing priorities?' organised by the Commonwealth Business Council of India.