Friday, August 20, 2004

Is Outsourcing Breaking the Law?

The Straits Times reports a customer of British bank Lloyds TSB claims its plans to outsource work to India could be breaking British Law.

"The unnamed customer, whose action is supported by Lloyds' union, is asking the British Information Commissioner to rule on whether Lloyds is breaching data protection laws by not asking customers for their written consent before transferring sensitive details to call centres in India."

"The Lloyds union believes that many British banks would be reticent about asking for customers' written permission to transfer data because of controversy over moving operations offshore. Lloyds plans to have 1,500 workers in India by the end of this year."

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